-RETURNS POLICY PAGE:
As these are wholesale sales of lots of vintage and second-hand clothing, refunds will only be accepted when an obvious error has been made by El Patrón Vintage..
No returns will be accepted for subjective or personal reasons, such as: "I don't like a garment" or "it doesn't correspond to my expectations".
If you think there has been an error in your order, you should:
- Contact us via WhatsApp (+34 649 768 063) within a maximum period of 48 hours from receipt of the order.
- Please indicate the order number.
- Attach clear photographs and evidence of the error made.
- Return shipping costs are to be borne entirely by the customer..
- The return must be scheduled and dispatched within a maximum period of 14 calendar days from receipt of the order or acceptance of the return.
- Until the returned package is received and checked by our warehouse, the responsibility for the contents remains with the customer.
- Once we receive the return, we will carry out an accurate check to ensure that the contents correspond exactly to the original order.
- Any discrepancies (in weight, quantity, style or quality) shall be notified within a maximum of 24 hours after the initial receipt of the order in order to be considered.
- If the return is accepted, a purchase coupon equivalent to the amount of the returned goods (excluding shipping costs).
- No monetary refunds are made under any circumstances.
- The process of reviewing and issuing the coupon can take up to 14 working days from receipt of the returned goods in our warehouse.
As we sell vintage and second-hand clothing, we cannot certify whether the garments have been used or altered after purchase. For this reason, returns will only be processed by means of coupons for future purchases on our website.and no cash refunds will be given.
The Vintage Patternwith CIF/NIF: 47936812M, represented by Julen García Martínezis responsible for the management of returns.
