Frequently asked questions

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE AND HOW MUCH DOES IT COST?

Orders take 1 to 3 working days to process.

The shipping costs will be calculated automatically depending on the weight of the goods.
package and destination.

Shipping times depend on the transport company and are as follows
approximate. In Spain (peninsula) the estimated delivery time will be 2 to 4 days.
working days and for the rest of the destinations it will be from 4 to 10 working days.

WHERE CAN I TRACK MY ORDER?

You can check the status of your order at any time on the TRACK YOUR ORDER tab.
ORDER which you can find in the top menu of our website.

ARE REFUNDS ALLOWED?

For wholesale purchases, returns will only be accepted if there has been an error.
clear error on the part of the Vintage Pattern. No returns will be accepted for reasons
subjective, i.e. reasons such as "I don't like a garment" are not grounds for
return.

If an error has been made on the part of the vintage pattern, it should be
contact WhatsApp: +34 649768063 within a maximum of 48 hours after
receive the order, indicating the order number and enclosing the photos and proofs
of the error that may have been made.

In the event that a return is accepted, the purchaser shall bear the costs of the return.
return shipment, unless otherwise agreed. When we have
received the package and checked that it is in the same condition as when it was delivered.
sent, a refund will be issued in the form of a voucher to spend on the website,
minus shipping costs.

Since these are second-hand clothes, we cannot know whether the product has been
used by the purchasers, for that reason in no case will there be a
monetary refund of the amount, a refund will always be made in the form of a
voucher to spend on the website.

ARE ALL THE GARMENTS SECOND-HAND? ARE THEY IN GOOD CONDITION?
STATE?

All the garments we sell are second hand and have been used.
previously. All the garments we sell at The Vintage Pattern are 90% Grade A and 10% Grade B.

WHAT DOES GRADE A and GRADE B MEAN?

Grade A: Previously used garments that are in very good condition and are in a very good condition.
which are perfect for resale.

Grade B: Previously used garments that have any imperfections that can be
fix or go unnoticed. These imperfections may be marks
general wear and tear, areas with balls or lint, a stain or a tear.

CAN I BUY WHOLESALE IF I DON'T HAVE A SHOP OR AM NOT A
AUTONOMOUS?

Yes. One of our objectives is to help those who want to enter the
world of second-hand clothing sales as we understand that it does not
everyone can open a shop right from the start.

Therefore, anyone who wants to get into vintage clothing sales is
welcome to The vintage pattern.

AT WHAT PRICE CAN I RESELL THE GARMENTS BOUGHT AT RETAIL?
MAJOR?

The lot prices are carefully adjusted to generate the highest
possible profit. Generally, the garments included therein will be available for resale.
for a 50% to 150% more than the original price. This amount may vary
depending on the size or experience of the shops.

DO TAXES AND CUSTOMS HAVE TO BE PAID?

If you buy from the European Union, taxes will already be included in the price.
price of each item and you won't have to make any additional payments when the
package arrives at its destination.
If you are buying from outside the European Union, when the parcel arrives in the country of delivery, you will receive a
destination you will be responsible for paying taxes and delivery costs.
customs duties and taxes. We are not responsible for these
possible costs.

DO YOU HAVE ANY FURTHER QUESTIONS?

Write to us on WhatsApp : +34 649768063 and we will be happy to help you.